SAP Application Management Services


We provide our clients with support and maintenance services for the operation of their SAP and OpenText technology platforms through standards and best practices.

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Infrastructure Support
➤ Support Model/Transition Process

Support Level
➤ Application Support Level 2 and Level 3
➤ BASIS Infrastructure and Security Support
➤ Administration of AMS Service

Support Location
➤ Remote - DYCSI AMS Center (Monterrey)
➤ On Site - Customer Offices

Support Hours
➤ Monday to Friday from 09:00 to 18:00 horas (CST)
➤ Extra support hours: Priority 1 on-call tickets (stops operation) - 24/7 
➤ ZENDESK as a tool for registration and tracking of tickets/services

Cloud Services
➤ FinoBank Cloud
➤ SAP Cloud AWS (Amazon Web Services)

SAP Development (ABAP)
➤ Application Development in SAP

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and learn more about our services