Infrastructure Support
➤ Support Model/Transition Process

Support Level
➤ Application Support Level 2 and Level 3
➤ BASIS Infrastructure and Security Support
➤ Administration of AMS Service

Support Location
➤ Remote - DYCSI AMS Center (Monterrey)
➤ On Site - Customer Offices

Support Hours
➤ Monday to Friday from 09:00 to 18:00 horas (CST)
➤ Extra support hours: Priority 1 on-call tickets (stops operation) - 24/7 
➤ ZENDESK as a tool for registration and tracking of tickets/services

Cloud Services
➤ FinoBank Cloud
➤ SAP Cloud AWS (Amazon Web Services)

SAP Development (ABAP)
➤ Application Development in SAP